Bk99911 believes gaming should be a source of entertainment, not addiction. Our responsible gaming policy is here to help you stay in control and enjoy yourself within healthy boundaries.
From day one at bk99911, one thing has always been clear — building great games isn't enough; player safety matters just as much. Millions of people across Bangladesh visit our platform every day, and we feel a genuine responsibility towards every one of them.
Responsible gaming doesn't mean playing less — it means playing with awareness, and enjoying yourself within limits you choose. Most people experience gaming as entertainment, but for some it can become a problem. Our responsible gaming tools are here specifically for those who need them.
Bk99911's responsible gaming tools help you monitor your gaming habits, set limits, and take a break when needed. Using them isn't a sign of weakness — it's a sign of good sense.
Our dedicated tools to help you stay in control of your gaming experience
Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, the system enforces it automatically — there's no way to deposit beyond it against your own intentions.
Set a loss limit for any given period in advance. Once you reach that limit, the system will notify you and prevent further play.
Decide in advance how long you want to play. When your time is up, the system will alert you or end your session automatically — freeing you from the risk of playing for hours on end.
You can temporarily suspend your account for anywhere between 1 and 30 days. During this period, logging in will not be possible. Once the break ends, your account will be reactivated automatically.
If you feel you need a long-term break from gaming, you can request to have your account closed for anywhere from 6 months to permanently. This decision is not easily reversed.
At regular intervals, the system will remind you how long you've been playing and how much you've spent. These small nudges can save you from much bigger losses.
Answer the following questions honestly. This is just for you — no one else will see your responses.
1. Have you ever placed more bets to try to win back money you lost?
2. Has gaming been causing you to spend less time with family or friends?
3. Do you find yourself spending more on gaming than your budget allows?
4. Do you feel uneasy or restless when you're not gaming?
Set your own gaming limits in just a few simple steps
Set the maximum amount you can deposit each day. Once the limit is reached, you'll need to wait until the next day to deposit again.
Set a maximum total deposit amount for any 7-day period. The limit resets at the start of each week.
Set how much you want to spend each month. A monthly limit is the most effective tool for budget planning.
Set a maximum session length. When time runs out, a break is triggered automatically.
Once you've lost a set amount, the system will automatically stop your session. This is the most important tool for keeping your losses in check.
Log in to your account → "Settings" → "Responsible Gaming" → set your preferred limits. Increasing a limit requires a 24-hour waiting period, while reductions take effect immediately.
If you have any trouble with your settings, reach out to our 24/7 live chat support. Our team is ready to help you in Bengali.
A pop-up will appear every 30 or 60 minutes showing how long you've been playing and how much you've spent. Keep this reminder turned on.
Contact support or enable self-exclusion directly from your settings. Choose from 6 months to permanent — whatever works best for you.
Experienced players follow these principles
Problematic gaming typically develops gradually. Watch for the signs below and seek help if you notice them.
If you recognize one or more of the signs above, seek help now. Don't wait — reach out to our support team today.
Most people game responsibly. If these signs describe you, you're on the right track.
If most of these points apply to you — great! You're enjoying gaming responsibly. Still, check in with yourself regularly.
Join bk99911 today with a commitment to responsible gaming. Use our player protection tools and stay in control while you enjoy the experience.
For players aged 18 and above. Please game responsibly. Terms & Conditions applicable.